IMS Accessibility

Integrated Accessibility Standards




1. Purpose and Background Information

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is a Provincial Act with the purpose of developing, implementing and mandating accessibility standards in order to achieve accessibility for persons with disabilities, with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises. Under the AODA, Ontario Regulation 191/11, entitled “Integrated Accessibility Standards” (the Regulation), which came into force on July 1, 2011, establishes accessibility standards specific to addressing barriers and increase accessibility for persons with disabilities.

The objectives of this policy is to identify what the equal treatment provisions of the Ontario Human Rights Code, through the AODA and the Regulation, require as a minimum legal standard in program design and service delivery to persons with disabilities and addresses the following:

  • Information and Communication;
  • Employment;
  • Transportation;
  • Design of Public Spaces and Built Environment;
  • Training;
  • Feedback regarding accessibility to persons with disabilities;
  • Notice of availability and format of documents.


2. Scope

This policy applies to all IMS employees, volunteers, visitors and others who deal with the public or other third parties on their behalf.


3.0 Policy Statement


3.1 Our commitment

IMS is committed to treating everyone in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).


3.2 Meeting the requirements of the Integrated Standards

IMS will develop and maintain a multi-year accessibility plan as it applies to IMS and required under the Integrated Standards requirements. The Accessibility Plan will be reviewed and updated at least once every five (5) years and will be posted on the company website. Upon request, IMS will provide a copy of the Accessibility Plan in an accessible format.

This commitment is demonstrated in the areas of:

General Requirements – Training

  • we are committed to training all employees on Ontario’s accessibility laws and on the Human Rights Code as it relates to persons with disabilities. Training will be available in an accessible format.

General Requirements – Kiosks – IMS does not use self-serve kiosks, however should this be a practice that is implemented, we are committed to considering the needs of people with disabilities as part of the design, procurement or acquisition of kiosks.

Information and Communication – we are committed to providing any person with a disability an Accessible Format or Communication Support where one is requested. The format or support will be provided in a manner that takes into account the person’s disability.

  • Emergency information will be publicly available in an accessible format upon request.
  • IMS will ensure that our Internet website and website content will be developed to comply with the requirements under Website Content Accessibility Guidelines (WCAG 2.0) Level A.

Employment Standards – we are committed to ensure that employment practices are developed for employees in the following areas, to meet the obligations under the Integrated Standards:

  • Recruitment, assessment and selection process
  • Notices (accessible formats when providing notices)
  • Information on available supports including accessible formats and communication supports for employees
  • Accommodation and return to work plans
  • Performance management, career development and advancement, redeployment and retention

Design for Public Spaces Requirements

  • IMS will continue to meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. We will notify the public in the event of a service disruption and alternatives available.

Transportation – IMS does not currently provide transportation services. However, we are committed to providing accessible parking spaces and options to employees and visitors with disabilities.


4.0 Procedure


4.1 Multi-Year Integrated Standards Plan

IMS will develop and maintain a multi-year accessibility plan as required under the Integrated Standard. The purpose of the plan is to ensure compliance with the Integrated Standards. The plan will be reviewed and updated at least once every five (5) years.


4.2 Questions and Feedback

This policy has been developed to break down barriers and increase accessibility for persons with disabilities and is available in accessible format when requested.

Should you have questions or wish to provide feedback you can do so by contacting Human Resources by mail, fax 519-745-9774, telephone 519-745-8887 ext. 4226, in person by arranging an appointment or email at


4.3 Modifications to this or other policies

IMS is committed to developing Integrated Accessibility policies that respect and promote the dignity and independence of people with disabilities. All IMS policies and procedures will be developed or updated in such a manner as to respect and promote the dignity and independence of persons with disabilities.