IMS Accessibility

Integrated Accessibility Standards Multi-Year Plan



IMS is committed to meeting the needs of people with disabilities as we believe in integration and equal opportunity. Our Multi-Year Accessibility Plan is designed to support the principles and requirements of the AODA and Ontario Regulation 191/11. In conjunction with our Integrated Accessibility Standards Policy, this plan outlines our strategy over the next five (5) years to prevent and remove barriers to accessibility.

Application and Scope

This plan applies to IMS employees, volunteers, visitors and others who deal with the public or other third parties on their behalf. IMS will review and update this accessibility plan at least once every five (5) years.

Accessibility Commitment

IMS is committed to creating an inclusive culture across the organization by preventing and removing barriers for persons with disabilities. Where it is not possible to remove barriers, we will make efforts to accommodate persons with disabilities in a timely, effective and suitable manner.

Plan Availability

This plan, which is available on the IMS website, will, upon request, be made available in various accessible formats. If you would like to receive a copy of the Plan in an alternate accessible format, please contact Human Resources by mail, fax 519-745-9774, telephone 519-745-8887 ext. 4226 or email at


“Accessible Formats” – may include, but are not limited to, large print, recorded audio and electronic formats, Braille and other formats usable by persons with disabilities;

“Barrier” – Means anything that prevents a person with a disability from fully participating in all aspects of society because of his or her disability, including a physical barrier, an architectural barrier, an information or communications barrier, an attitudinal barrier, a technological barrier, a policy or practice;

“Communication Supports” – may include, but are not limited to, captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communications;

“Disability” means,

  • any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,
  • a condition of mental impairment or a developmental disability,
  • a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
  • a mental disorder, or
  • an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997, (“handicap”)

“Feedback” – means any comments, compliments, suggestions or complaints provided to IMS by its customers;

“Internet Website” – means a collection of related web pages, images, videos or other digital assets that are addressed relative to a common Uniform Resource Identifier and is accessible to the public;

“Kiosk” – means an interactive electronic terminal, including a point of sale device, intended for public use;

“Large Organization” – means an obligated organization with 50 or more employees in Ontario;

“New Internet Website” – means either an Internet Website with a new domain name or an Internet Website with an existing domain name which has undergone a significant refresh;

“Mobility Aid” – means a device used to facilitate the transport, in a seated posture, of a person with a disability;

“Mobility Assistive Device” – means a cane, walker or similar aid.


Action Plan


Customer Service Standard (October 31, 2012) – IMS will continue to:

  • Provide new Ontario employees with training on providing accessible customer service to people with disabilities as soon as it is practicable to do so after commencing their duties;
  • Provide updated training to Ontario employees when there are changes to the accessibility policies, when business needs require such training and/or when legislative requirements change;
  • Provide training for employees on the requirements of the Regulation, as well as Human Rights Code related obligations;
  • Be mindful to ensure training is appropriate to the job duties performed; and
  • Keep a written record, including dates and number of participants, of the training provided and to provide annual updates to government in respect of same.

Timeframe: Ongoing


General Requirements

IMS will ensure all employees are provided with the training needed to meet Ontario’s accessibility laws and on the Human Rights Code as it relates to persons with disabilities. All current employees must complete the on-line training by January 1, 2015. Moving forward, all new employees will be required to complete the training as part of their new hire orientation requirements. Upon request, training will be available in an accessible format.

Timeframe: January 1, 2015, ongoing for new employees


General Requirements – Kiosks

IMS does not use self-serve kiosks, however should this be a practice that is implemented, we are committed to considering the needs of people with disabilities as part of the design, procurement or acquisition of kiosks.

Timeframe: N/A


Information and Communication

We are committed to providing any person with a disability an Accessible Format or Communication Support where one is requested. The format or support will be provided in a manner that takes into account the person’s disability.

> Upon request, emergency information will be publicly available in an accessible format.

Timeframe: Current and ongoing

> IMS will ensure that our Internet website and website content will be developed to comply with the requirements under Website Content Accessibility Guidelines (WCAG 2.0) Level A.

Timeframe: January 1, 2021


Employment Standards

We are committed to ensure that employment practices are developed for employees in the following areas, to meet the obligations under the Integrated Standards:

  • Recruitment, assessment and selection process
  • Notices (accessible formats when providing notices)
  • Information on available supports including accessible formats and communication supports for employees
  • Accommodation and return to work plans
  • Performance management, career development and advancement, redeployment and retention

Timeframe: January 1, 2016


Design for Public Spaces Requirements

IMS will continue to meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. We will notify the public in the event of a service disruption and alternatives available.

Timeframe: Ongoing



IMS does not currently provide transportation services. However, we are committed to providing accessible parking spaces and options to employees and visitors with disabilities.

Timeframe: N/A