IMS | Insurance Telematics

IMS Family Telematics Service

Industry-leading Service Focused on Family Driving Safety.

IMS Family Driving Safety Solution

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Reliable Family Driving Safety Service for Insurers.

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Trusted and Most Advanced Driving Safety Service for Families

The severity and magnitude of car accidents continue to rise year over year and insurers are looking to digital solutions and data-oriented insights to help improve safety. In recent years, the number of passenger vehicle occupant fatalities throughout the world is increasing. Motor vehicle crashes are the primary cause of death for individuals up to age 34 with 16-19 year olds being 3 times more likely to be involved in a fatal crash. Distracted driving proves to be the main culprit accounting for close to 50% of accidents.

With the new IMS Family telematics service, insurers can provide policyholders with an engaging product that reduces accidents and conditions safe driving behavior within the entire family. As a smartphone-based insurance telematics offering, IMS Family provides parents with increased connectedness and situational insight into the young drivers in their family.

IMS’ powerful scoring and analytics technology evaluates driving behavior across the entire family after every trip. The data, information and insights engages the entire family in a dialog around safe driving practices. The IMS Family service works by detecting and analyzing driving behavior and providing critical alerts, analytics and behavioral insights to parents, enabling discussions on safe driving habits while providing peace of mind. In turn, parental driving is also scored allowing them to set an example for the younger drivers in the family.

With the IMS Family telematic service, insurers also have the opportunity to develop positive, engaging relationships across the entire family. This results in retention of the primary policyholders with the ability to convert teens and secondary drivers to full policies when they purchase and insure they own vehicles.

Insurance Telematics App for Families

Features and Benefits

For insurers, IMS Family Telematics Service makes collecting driving data quick, easy and cost-efficient. In turn, policyholders and their family are provided with a variety of in-app driving safety services that provide added peace of mind.

The smartphone-based family telematics service includes a convenient dashboard with relevant data insights, including driving scores, driving events, recommended coaching tips and family driving trip logs along with, simplified family member enrollment and configurable notifications pertaining to driving behavior and location.



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Safety Scoring Dashboard

Enables insurers to create customized scoring while keeping the policyholder’s safety front and center. Available scoring variables include: Acceleration, Braking and Pay as You Drive (Time of Day, Day of Week and Distance). Scoring variables enable insurers to determine driver behavior risk, while policyholders and their family receive coaching and feedback that help improve driver behavior; thereby, helping to reduce overall accidents and claims. Safety scores are also used to assess driver risk and provide drivers with discounts as rewards in usage-based insurance programs. Parents and young drivers also have the option to view their Safety Score Trend and Statistics to get insights on how they are improving over time. View Full Scoring Options

Driving Zones

Alerts and Driving Zones

Using the Alerts functionality, parents can monitor the use of family vehicles, be notified when a driving rule has been violated and help coach driving behavior. Parents can set and configure driver alerts for driving events, late night driving and geo-fences alerts.

  • Driving Event Alerts – Set score notifications for driving events, including Distracted Driving, Acceleration, Braking, Cornering and Speeding.
  • Late Night Driving Alerts – Set the time to be notified of late night driving.
  • Geofence Alerts – Get notified when a geofence has been crossed.

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Parent and Teen Mobile View

Dual app views to assist both parents and teens.

Parental View Includes:

  • Teen Driving Scores
  • Driver Distraction Activity
  • Journey and Trip Metrics
  • Set and Manage Driving Alerts

Teen View Includes:

  • Driver Safety Scoring and Feedback
  • Trip and Event Details
  • Leaderboards and Challenges
  • Sharing Scores, Trips and Awards (Planned)
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Enables family members to offer personalized challenges, view their driving score against each other and compete to be the safest driver. Many insurers tie leaderboard activity to IMS rewards programs, such as prizes, contests and sweepstakes.

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Generate driving challenges with associated rewards to incent safe driving behavior. For example, incentivize safer winter driving with a seasonal challenge that focuses on speed limits and braking to earn a limited-time reward.

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Incident Assistant

Provides a valuable tool to family members in times of emergency. Users can record information about license, insurance, vehicle damage as well as injuries using a combination of photo capture, easy-to-use forms and diagrams. When completed, this information can be shared with their insurance company and/or claims agent, providing peace of mind when it’s needed the most.

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Roadside Assistance

Offers policyholders and their family a value-added connected car service via on-demand roadside assistance that leverages their location, vehicle type and phone number to dispatch the correct service assistance at very competitive rates.

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Best-in Class Mobile Telematics

The IMS Family app includes IMS’ renowned mobile telematics capabilities including Auto Trip Start & Stop, Intelligent Driver Detection and Intelligent Transport Detection.



Value for All

IMS’ new family-oriented solution not only helps motivate an ongoing discussion between parents and new drivers in the household, it can also deter the extent and seriousness of distracted driving behavior, save lives and help lower the frequency and severity of claims.



Key Benefits for Insurers: Key Benefits for Insurers:
  • Comprehensive driver safety features and services that are easily accessible to the whole family
  • One-on-one driver coaching technology that can help improve and condition driving behavior and save lives
  • Lower claims with more responsible drivers
  • Target new audiences and segments
  • Realize new service revenue
  • Increase policyholder loyalty and retention streams
Key Benefits for Parents: Key Benefits for Parents:
  • Latest driving safety features and services that deliver peace of mind for the whole family
  • Objective measure and scoring for monitoring driving behavior
  • One-on-one driver coaching tips for encouraging better driving habits
  • Encourages open communication for family dialogue on safe driving practices
  • Engages the whole family to become safer drivers
  • Reduces distracted driving behaviors
  • Potential cost savings
Key Benefits for Young Drivers: Key Benefits for Young Drivers:
  • Increased peace of mind with new and engaging driving safety features and services
  • Open communication for family dialogue on safe driving practices
  • Objective measure and scoring for monitoring driving behavior
  • One-on-one driver coaching tips for encouraging better driving habits
  • Increased awareness and driving behavior improvement



Scoring and Rating

Flexibility is key to a smooth big data and analytics journey. IMS offers full flexibility in scoring and rating to precisely assess risk for each policyholder and encourage safe driving.


The right scoring and rating for your business:

  • Flexible Options: Create a scoring and rating model leveraging any of three methods:
  • Unique Rating Systems: Create differentiation through a unique scoring system.
  • Expanded Scores: Leverage a selection of scoring variables for your algorithms.
  • Scoring UX: Displays scoring and events in an easy-to-understand experience for policyholders.


Learn more about:


Explore Scoring and Rating

Safety Score

Help Your Policyholders and Their Family Become More Responsible and Safer Drivers

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Connected Car and Telematics Data Security

IMS delivers a strong IT value proposition that enables IT leaders to confidently deploy connected car services and solutions and create new revenue streams and programs. The foundation of the IMS service platform is based on end-to-end security, integrity of collected data, and information availability.


IMS solutions meet strict IT requirements for our customers including:

  • End-to-End security: End-to-end policy and process to ensure secure management of client data.

  • Data collection integrity: Checks and balances in place to identify anomalies and avoid data corruption.

  • Information availability: High availability, loading balancing, and internal redundancy resulting in high levels of system uptime and ensuring that clients of IMS (and the client's customers) have access to thier data when they want it.

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