The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is a Provincial Act with the purpose of developing, implementing and mandating accessibility standards in order to achieve accessibility for persons with disabilities, with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises. Under the AODA, Ontario Regulation 429/07, entitled “Accessibility Standards for Customer Service” (the Regulation), came into force on January 1, 2008. The Regulation establishes accessibility standards specific to customer service for public sector organizations and other persons or organizations that provide goods and services to members of the public or other third parties.
The objectives of this policy is to identify what the equal treatment provisions of the Ontario Human Rights Code, through the AODA and the Regulation, require as a minimum legal standard in program design and service delivery to persons with disabilities and addresses the following:
This policy applies to all IMS employees, volunteers, visitors and others who deal with the public or other third parties on their behalf.
IMS strives at all times to provide goods and services in a way that respects the dignity, independence, integration and equal opportunity of persons with disabilities.
IMS is committed to excellence in serving all customers including people with disabilities. This commitment is demonstrated in the areas of:
IMS provides training to all employees, volunteers and others who deal with the public or other third parties on our behalf. Training is developed and can be delivered in various formats.
Training will include the following:
The ultimate goal for IMS is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.
Customers who wish to provide feedback can do so by contacting Human Resources by mail, fax 519-745-9774, telephone 519-745-8887 ext. 4226,email at firstname.lastname@example.org or in person by arranging an appointment.
IMS will respond within ten (10) business days.
IMS is committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. All IMS policies and procedures will be developed or updated in such a manner as to respect and promote the dignity and independence of persons with disabilities.
This policy exists to achieve service excellence to customers with disabilities. Questions about this policy can be directed to Human Resources Department at: email@example.com
Call 1-877-579-9699 or contact us online
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