Company | About Us


Connecting Insurance

Break out of Market Conventions

IMS (Part of Trak Global Group) is a leading connected car solutions provider delivering services and analytics to insurers, governments and enterprises. IMS is the developer of the cloud-based DriveSync® connected car platform which has received industry acclaim for its ability to offer customers a data source-agnostic, multi-device strategy for service provision versus a single focused technology approach. IMS’ platform-oriented approach drives more revenue and average revenue per user (ARPU) by futureproofing investments so customers can target specific segments or their entire customer base with different services at the same time. From insurers and governments, to dealerships and everyday drivers, IMS’ platform-based solutions and services are used across industries worldwide.


IMS’ DriveSync® platform leads the way in leveraging the Internet of Things (IoT) to deliver a safe, seamless user experience. From an IoT perspective, DriveSync® leverages current, and future, devices, infrastructure and data with advanced analytics to provide intelligent services to drivers. For more information on our connected car technology vision that is being realized today, visit DriveSync® Connected Car Platform.

IMS is privately held with our employee base distributed across key engineering and support centers in North America, Europe and the Middle East. IMS headquarters are located in Waterloo, Ontario, the heart of Canada’s Technology Triangle.

From our early success in developing automotive safety products, IMS is dedicated to vehicle safety and intelligence, evolving beyond vehicle component applications to include industry-leading, award-winning connected vehicle solutions that greatly enhance driver behavior, improve productivity and make it safer for drivers to acquire and manage critical information efficiently whenever required.

Through continuous innovation and forward-looking innovations, IMS has developed a portfolio of 200+ connected car patents and patents-pending across a diverse range of technologies worldwide. IMS is ISO 9001 registered and ISO 27000 compliant, and has a strong relationship with multiple universities for joint research projects and advancement of core technologies. The DriveSync® connected car platform builds on over a decade of IMS proprietary technology and research and development conducted within IMS.


The IMS Journey eBook cover

The IMS Story eBook


Innovation born of personal experience

Learn about the story behind the technology and download the IMS Story eBook.

Key Facts about IMS

  • We are a privately held technology company founded in 1999 and based in Waterloo, Ontario, Canada – the heart of Canada’s Technology Triangle.
  • We have a professional team of highly qualified and experienced employees driving innovation through ongoing research and development.
  • We have 200+ connected car patents and patents-pending for informatics, driver analytics, vehicle safety and more.
  • We are quality focused – it’s in our DNA. We are ISO 9001:2015 certified, as well as compliant in a number of other quality credentials, including ISO 27000. In fact, IMS is in the top 15% of 1.5 million companies worldwide to achieve ISO 9001:2015 certification a year in advance of the mandatory deadline. This new standard highlights our ability to manage quality in our products and services, which translates into further safety and a quality experience for our end users.
  • We are a member of ITS America, ITS Canada, ngConnect and APMA Connected Vehicle Group.
  • We are the recipient of numerous industry awards.
  • We participate in joint research projects with the University of Waterloo and Queen’s University, in partnership with the Natural Sciences and Engineering Research Council of Canada (NSERC).

Our Vision

Transform the vehicle experience by humanizing the relationship between you and the vehicle.

Our Mission

Deliver innovative traveler-centric connected vehicle services combining telematics, infotainment and data intelligence to make transportation safer, smarter and greener.



We focus on relationships, not transactions.


We provide innovative solutions based on customer needs.


We are committed to your success and your customers’ satisfaction.


We offer products that will grow with your business and your customers.

Our Quality Commitment

At IMS, quality is in our DNA. It is in everything we do; from the way we design and create our products to the way we ship them, and it is embedded in our methods of marketing and selling them.

In our quest to provide confidence and world-class connected car solutions to you and all our customers, we insist on quality at every turn. After all, our mandate to make vehicles safer, smarter and greener depends on the highest of standards! To ensure these high standards, we’ve sought to qualify our best-in-class status with internationally recognized designations, as well as continuous assessment and improvement plans that see regular updates to all of our processes.


ISO 9001:2015 CertifiedISO 9001:2015 Certified

A well-known certification standard that validates we have proven, consistent quality practices built into our products, as well as all company output. Customers can be assured that quality is built-in from start to finish, helping us deliver a solid and overall satisfying experience.

View Certification


IMS continually seeks out industry-best quality certifications in the spirit of continuous quality improvement and we will be adding to these important designations in the future. What this means to you is that you can be assured that IMS is delivering you products and services constructed at the very highest standards for quality.

The IMS Quality Policy


IMS is committed to be the global market innovator and leader in the development of advanced sensing, telematics, telecommunications and data analytics solutions that help drivers be safer, smarter and greener. 

Our objective is achieved by having a well-defined quality management infrastructure with the goals of meeting, and exceeding, customer expectations. This includes continuous measurement and assessment of all activities associated with design, development, testing, supply, service and support, as well as continuous improvement programs, to ensure best-in-class customer delivery.

Our Environmental Policy

At IMS, we are committed to helping drivers be safer, smarter and greener.

Our mission is to promote global environmental leadership by providing environmentally safe and friendly practices in all that we do, including our:

  • Solutions and services - empowering others to make environmentally sound decisions based on data analytics and education.
  • Business practices and operations – integrating environmental responsibility into every aspect of our business.
  • Workplace and culture - continually educating and supporting IMS employees to incorporate environmental and sustainable solutions – both at work and at home.

At IMS, we are committed to making a difference by contributing to a greener society.