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Insurance and Technology White Paper

Industry Benefits of Insurance Telematics and InsurTech
Addressing Claims Costs, Customer Acquisition, Retention, and Engagement

Positive disruptive changes taking place in the insurance industry center around using data-driven technologies to provide new and better services that deliver greater value to policyholders. The challenge for insurers is recognizing and adapting to the substantial changes that are reshaping the industry. Those companies that embrace the change will have tremendous opportunities to engage their customers more effectively and accommodate a wider range of consumer needs and expectations.

Technology can be a primary enabler behind many innovative services, but ultimately it is the insurers’ understanding of the market, the intention to focus on customer-centric services, and the willingness to explore new models of providing insurance that will drive business success.

Table of Contents:

  • Introduction
  • Revitalizing the Insurance Industry by Refocusing on the End Customers
  • With Challenges Come Opportunities
    • Data-Driven Insights
    • Going Customer-Centric
  • Claims
  • Acquisition
  • Retention
  • Engagement
  • Capitalize on Insurance Telematics and Digital Insurance


Download Insurance and Technology White Paper

Download White Paper – Industry Benefits of Insurance Telematics and InsurTech

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Insurtech White Paper

InsurTech – Sparks Digital Industry Transformation
Opening Opportunities for Insurers to Capitalize on New Technologies

Digital transformation has dramatically disrupted a number of businesses across horizontal and vertical markets, spanning both business-to-business and business-to-consumer models. The telecommunications, healthcare, and financial services industries have seen adoption and significant changes as a result of digital transformation, but until recently the insurance industry has not been deeply drawn into the transformational vortex. Today, however, the emergence of a host of InsurTech startups is quietly gaining the attention of the industry. These fast-moving, digitally enabled startups are identifying and capitalizing on the weaknesses of traditional insurers with highly inventive value propositions for consumers. As a result, the entire industry is re-examining those areas in which weaknesses are evident and exploring innovative opportunities driven by new technologies. As a part of this process, insurers are rediscovering an essential truth: the need to provide genuine consumer value as a fundamental driver of business success.

InsurTech White Paper – Table of Contents:

  • The Need for Change in Traditional Insurance Practices
    • Rewarding Policyholder Activity
    • Saving Customers Time and Money
    • Additional, Established InsurTech Trends
  • Data-Driven Benefits for Insurers
  • Creating Value for Consumers
  • The Seeds of Disruption Also Create Opportunities for Insurers
    • Seizing the Opportunities
    • Strategies for Creating Customer Benefits
    • Analyzing Data and Extracting Intelligence
  • Embracing the Future of Insurance – How IMS Can Assist
    • Meeting the Challenge Effectively


Download Insurtech

Download White Paper – InsurTech

Please note: You will receive an e-mail containing the access link. Only completed forms will be processed.
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Big Data White Paper

Big Data Transforms the Automotive Market
Data Commercialization Approaches, Business Model Strategies, and Best Practices for OEMs

The challenge of commercializing data captured during the lifespan of a vehicle’s operation can be met with a comprehensive, multi-layered approach, but this takes a high degree of expertise and experience. In the interests of both the OEM and consumer, this approach must include provisions to protect user privacy, efficient data management processes, built-in data security mechanisms, and forward-looking engineering for the connected car. OEMs are only going to embrace data exchange programs with parties if certain considerations—outside of their core competencies—are skillfully handled.

This white paper discusses the key requirements that must be met to ensure Big Data provides a profitable avenue for automakers and a positive customer experience that helps sell cars. Complementary opportunities in other industry sectors are also highlighted.

Big Data White Paper – Table of Contents:

  • The Scope Of The Opportunity Is Substantial
  • Three Pillars For Successfully Commercializing Data Use
    • Pillar 1: Data Management: Integrity, Security, And Privacy
      • Transparency
      • Privacy
      • Security
      • Required Vehicle Equipment
    • Pillar 2: Sufficiency Of The Data
    • Pillar 3: Uses Of The Data
      • Emerging IoT Applications
      • Applying Analytics
  • Business Models For Generating Connected Car Revenues
    • Best Bets For Low-Risk Data Commercialization Benefits
  • Long-term Advantages of Harnessing Big Data
  • Choosing the Right Technology Partner
  • The Role of IMS as a Valued Connected Car Technology Partner
  • About the IMS Connected Vehicle Services Marketplace


Download Download Big Data White Paper - OEM

Download White Paper – Big Data Commercialization

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IoT White Paper

Capitalizing on the Internet of Things (IoT)
Challenges and Opportunities for Insurers and Automakers

This whitepaper provides an introduction to IoT and showcases some of the opportunities that it affords, giving insurers a means to expand their book of business and OEMs a glimpse of how IoT will re-energize and reshape personal travel. We also provide examples of how IoT is already being used, as well as blue-sky imaginings of how it can be used as the supporting technologies are refined. A fair measure of knowledge and expertise is required to participate in the IoT ecosystem and this paper outlines the factors that are leading to the formation of a marketplace around IoT that will open numerous opportunities.

Table of Contents:

    • The Nature of the Internet Of Things
    • The Five Keystones of IoT Continuity
    • Technical and Policy Challenges
      • Standards and Interoperability
      • Harnessing Data Effectively
      • Agnostic Approach To Standards
      • Portability Of Data
    • The Working Ecosystem
    • Case Study for IoT: Insurance Opportunities – Expanding the Book of Business
      • Example: Life Insurance Discounts Based On Fitness Tracking
    • Case Study: OEM – The Promise of the Connected Car
      • Example: Road Usage Charging
      • Additional Examples


Download White Paper - IoT

Download White Paper – Internet of Things (IoT)

Please note: You will receive an e-mail containing the access link. Only completed forms will be processed.
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UBI Best Practices and Guidelines

Usage Based Insurance Best Practices and Guidelines White Paper
Easily navigate around surprising UBI challenges

Insurers evaluating insurance telematics technology generally recognize that launching a program is a massive undertaking. To gain a clear understanding of telematics and to implement a successful program, insurers face a labyrinth of choices and must make informed decisions to align company resources and ensure company-wide buy-in to the technology proposition. Over a series of stages that extends from planning to deployment and beyond, those tasked with the program launch bear the responsibility for achieving key objectives and making certain that the completed program meets expectations.

Table of Contents:

  • Introduction: Where We Are Today
    • Choosing And Working With A Telematics Service Provider
    • Establishing a Road Map to Deployment
    • Best Practices In The Launch Of An Insurance Telematics Program
  • Guidelines to Improve the Opportunities for Success
    • Developing an Effective Business Case
      • Align with Corporate Objectives
      • Use Current Telematics Capabilities to Transform Your Business Model
    • Primary Considerations As You Get Started
    • Reinforcing The Best Practices
    • Highlighting The Common Themes For Success
  • Future Possibilities: Emerging Insurance Telematics Opportunities
    • Predominant Themes in Insurance Telematics’ Future
    • Near-Term Opportunities
    • Mobile Telematics Entry Path
    • Other Mobile Application Opportunities


Download White Paper - UBI Best Practices

Download White Paper – UBI Best Practices and Guidelines

Please note: You will receive an e-mail containing the access link. Only completed forms will be processed.
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Building a Business Case for UBI White Paper

Building a Business Case for Insurance Telematics and UBI White Paper
Get exclusive access to the information and opportunities that justify the business case for UBI

Insurance telematics works—as a way for insurers to manage risks, delight customers, and help improve revenues and costs. Our complimentary Insurance Telematics and UBI white paper equips insurers with an understanding of the true business value of insurance telematics and provides a number of proof points supporting the many business cases.

Table of Contents:

  • Introduction: Choosing a Strategic Direction
  • Primary Considerations for Success
    • Aligning to Corporate Objectives
    • Complying with Mandates
  • Overview Of Trends in the Industry
    • Real-World Data and Analysis
    • Traditional Versus Dynamic Data
    • Projected Market Growth
  • Insurance Telematics Business Case Rationale
    • BUSINESS CASE EXAMPLES – REVENUE-GENERATING OPPORTUNITIES
      • Acquiring Low-Risk Drivers
      • Increasing Customer Retention
      • Offering Personalized, Value-Added Services to Customers
    • BUSINESS CASE EXAMPLES – COST SAVINGS OPPORTUNITIES
      • Reducing the Frequency and Magnitude of Claims
      • Improving Accident Reconstruction
      • Encouraging Better Driver Behavior
      • Increasing Client Engagement to Reduce Claims
  • Expanding Opportunities and Potential Benefits Over Time
  • Summary


Download Usage based Insurance Business Case White Paper Now

Download White Paper - Building a Business Case for Insurance Telematics and UBI

Please note: You will receive an e-mail containing the access link. Only completed forms will be processed.
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White Paper - Collecting Data for UBI Programs

Collecting Data for Insurance Telematics / UBI Programs – White Paper
Learn the Pros and Cons of Mobile Apps, Hybrid Bluetooth and OBD-II for Insurance Telematics/UBI Program Planning

A fundamental question is being debated throughout the industry: what is the right solution for my Insurance Telematics/UBI program requirements? Should connectivity rely on data provided by vehicle diagnostics hardware [On-Board Diagnostics II aka OBD-II], a device brought into the vehicle [smartphones], or a combination of both?

Table of Contents:

  • Insurance Telematics Data Collection Techniques
  • In-vehicle Enabler Considerations
    • Considerations with Smartphones Solutions
    • Considerations with OBD-II Solutions
    • Considerations with Hybrid Bluetooth Solutions
  • Factors to Consider When Comparing Mobile, OBD-II, and Hybrid Bluetooth Solutions
    • Data Quality
    • Continuity of the Data Record
    • User Experience
    • Accident Data
  • Summary: Data Collection Trade-offs
  • Choosing a Telematics Partner



Download UBI White Paper - Mobile vs. OBD-II

Download White Paper – Comparing Mobile Apps, Hybrid Bluetooth and OBD-II Solutions

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White Paper - UBI for Commercial Lines

Commercial Lines UBI – White Paper
Insurance Telematics Opens New Opportunities

Telematics has become a cornerstone of usage-based insurance (UBI), enabling insurers and brokers to collect detailed driving-behavior data. This white paper explores the ways in which commercial lines insurance telematics provide relevant, real-time information to insurance firms and stakeholders, providing value, visibility, and efficiency to processes and operations, improving the ability to acquire and retain customers more effectively.

Table of Contents:

  • Building a Case for UBI in Commercial Lines
  • Telecommunications and Data Converge: Telematics Is Born
  • The Intelligence Value of Driver Behavior Data
  • Commercial Usage-Based Insurance Both Reduces Claims and Strengthens Client Relationships
  • Cost Savings and ROI for Insurers
  • Introducing and Establishing a Commercial UBI Program
  • Selling Commercial UBI to Prospective Customers
  • Telematics and UBI Industry Challenges and Issues
  • Opportunities in the Commercial Market
  • Summary of Commercial Benefits of UBI and Telematics
  • The Future of Connected Vehicles



Download the UBI White Paper for Commercial Lines

Download UBI for Commercial Lines White Paper

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White Paper - IMS’ Connected Car and Telematics Data Security

Connected Car and Telematics Data Security – White Paper
Deploy a Connected Car Solution With Confidence

IMS delivers a strong IT value proposition that enables IT leaders to confidently deploy connected car services and solutions and create new revenue streams and programs. The foundation of the IMS service platform is based on end-to-end security, integrity of collected data, and information availability.

The IMS hosted platform service delivers benefits in three key areas:

  • End-to-End security: End-to-end policy and process to ensure secure management of client data
  • Data collection integrity: Checks and balances in place to identify anomalies and avoid data corruption
  • Information availability: High availability, load balancing, and internal redundancy resulting in high levels of system uptime and ensuring that clients of IMS (and the client’s customers) have access to their data when they want it



Download the UBI White Paper for Commercial Lines

Download Data Security – White Paper

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